Wiser Academy CILA

The Chartered Institute of Loss Adjusters

Wiser Academy will provide a fast track training programme to gain Cert CILA in just 7 days; however they can offer alternative training methods to suit member requirements.

With our highly skilled trainers and our wealth of training knowledge, this entry level qualification (open to all members of the Institute) will provide a solid foundation in claims handling, allowing progression to the Diploma or Advanced Diploma qualifications.

The certificate is aimed at claims professionals and is the recognised industry qualification. On successfully gaining the qualification, members can use the designation ‘Cert CILA’ after their name.

Studying for the CILA Certificate will improve, strengthen and expand knowledge in claims handling, whilst developing a stronger understanding of the industry.

For Employers, the qualification will ensure competency within an ever changing industry and will help companies become stronger within the industry.

Using this new programme Wiser Academy will get the delegate through their Cert CILA in 7 days 

Cert CILA consists of three modules: 

  • CH1 - Introduction to the insurance industry 
  • CH2- Claims handling 
  • CH3- Advanced claims handling (Handling claims for specific losses) 

All the learning materials for each module and 3 multiple choice exams are included in this fast track training programme.  

On successfully obtaining Cert CILA, candidates will also hold an Edexcel BTEC Level 3 Certificate in Insurance Claims Handling.  

*Please note that the CILA Certificate qualification can only be obtained if you are a member of CILA.

Introduction to the insurance industry This will give the learner an understanding of risk and risk transfer, the different people and organisations that operate within the insurance industry and how contract law applies to insurance policies. An insight into how a legal liability might arise and an introduction to the principles of insurable interest, utmost good faith, indemnity, proximate cause, contribution and subrogation. Regulation of the insurance market and the data protection act 1998 will also be covered.

Claims Handling This module will give the learner knowledge of the various elements of an insurance policy including the implications of policy conditions and warranties. Definitions of the insurance perils with supporting case law. Knowledge within the claims validation and the mitigation of losses, with the terms reasonable care and gradually operating cause covered. The module includes an introduction to the fraud act 2006 and how to calculate penalties for under insurance

Advanced claim handling (Handling claims for specific losses)

This module is an introduction to business interruption, claims and factors to consider when handling alternative accommodation claims. You will learn about basic building elements, common buildings damage and the construction (Design & Management) regulations 2007. Also included in this module is advice on claims handling in a catastrophe or surge situation, a basic understanding of how to reserve a personal injury claim, along with an overview of the civil procedure rules.

60 Minute exam 60 Minute exam 90 Minute exam
45 Multiple choicequestions 45 Multiple choicequestions 45 Multiple choicequestions

Qualification gained in just 7 days High pass rate success
Face To Face Learning 30 years combined experienced Trainers
Relaxed & well equipped learning environment Easy to use training & revision material
Continual support throughout the programme Flexibility on training location
Programme can be individually tailored All resources In one area

Wiser Academy have a fantastic reputation in providing the Chartered Insurance Institute’s (CII) Certificate and Diploma level training to insurers and brokers. Having won many accolades for our training including ‘Outsourcing Partner of the year 2015’ at The British Insurance Awards. Wiser Academy is positioned as an initiative “from the industry and for the industry”.

We have a wealth of experience in the financial services sector and pride ourselves on the support we offer to delegates whilst surpassing national averages for exam pass rates.

By choosing Wiser Academy to take you through your qualification, it will be stress free. They will ensure all learning materials, revision aids and exams are all organised, supported by one of their experienced professional trainers who will take you through the qualification from start to finish.



Please complete an enquiry form for further information on pricing and we

will endeavour to respond to you within two business days.


Seven days

How to Apply?

To book the courses please use the Enquiry form provided Or call us on

01264 749 556 to reserve a place.