Telephone Essentials

Location: Andover or In-House

Price: From £250 +VAT

Duration: 1 Day


This workshop takes a critical look at your telephone technique. You will discover what you sound like on the telephone as well as how to communicate effectively with your caller. You will practice your new telephone technique and along with your peers you will evaluate it. This course is people who deal with both incoming and outgoing calls




This workshop is for anyone who is new to business telephone skills or for anyone who wishes to brush up on this essential skill.




  • What your telephone image sounds like
  • How others hear you
  • Dos and don’ts of making calls
  • How to ask open questions
  • Dealing with difficult callers
  • Leaving answer phone messages
  • Taking effective telephone messages
  • Introduce, deal with and close telephone conversations correctly
  • Take responsibility for the call
  • The 6 Cs of communication




Wiser Academy, Andover: £250 +VAT

In-House: £500 +VAT