Location: Andover or In-House
Price: From £250 +VAT
Duration: 1 Day
This workshop delivers straightforward and proven sales techniques.
You will learn about customer profiling and how to target specific customer groups to sell to them successfully.
You will practice the order of presentation, asking for the sale and objection handling.
This is a highly interactive and engaging course that will leave you with excellent sales skills.
- Flexible Training Dates to Suit You
- Train at the Academy or In-House
- Trainers with 30+ Years Experience
This workshop is critical for anyone who is required to sell in their role.
- The four working styles of our customers
- Working styles descriptions
- How to identify customer profiles
- How to be successful with your customers
- Objection handling
- Buying signals
- Power words
- Right brain influence
- Practice 'features and benefits'
- The order of presentation
- Summarising the call
- Price presentation
- Closing the sale
- Telephone etiquette
- Up-sell additional products
- Call wrap-up/departure drill
With this unit we also include:
- A USB loaded with the customer satisfaction parameters tool
- Course workbook
- Coaching on rolling out the parameters
Wiser Academy, Andover: £250 +VAT
In-House: £500 +VAT